Refund Policy

1. Overview

At Flix IPTV, we want our customers to feel confident when subscribing to our service. This Refund Policy explains when and how refunds are given. Our goal is to be fair while also protecting our business.

2. Refund Period

We offer a 7-day refund policy for new subscriptions.

If you are not satisfied with your service, you can request a full refund within 7 calendar days from the date of your first purchase.

3. How to Request a Refund

To request a refund, you must contact our support team within the 7-day period.

Please include:

• Your full name
• The email used for your account
• Your order details
• The reason for your refund request

Refunds are only available to the original subscriber and cannot be transferred to someone else.

If approved, the refund will be sent back to the original payment method used during purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Situations

• Subscription renewals are not refundable. The 7-day refund policy applies only to first-time purchases.
• We do not offer partial refunds for unused time after the 7-day period has passed.
• If you are experiencing technical issues, we strongly recommend contacting our support team first. In most cases, we can fix the issue quickly.

5. Cancellation After 7 Days

You can cancel your subscription at any time. However, if you cancel after the 7-day refund period, no refund will be provided.

Your service will remain active until the end of your current billing period.

6. Contact Us

For refund requests or questions about this policy, please contact us at:

Email: support@flixiptv.uk

Our support team is here to help and will respond as quickly as possible.

7. Changes to This Policy

Flix IPTV may update or change this Refund Policy at any time. Any updates will be posted on our website and will take effect immediately.